Third-Party Services & Integrations

Effective Date: August 3, 2025

ISOweld integrates selected third-party services to support automation, document control, communication, mapping, workflow visibility, and operational efficiency. These providers are independent entities and operate under their own contractual terms, privacy policies, security controls, and infrastructure arrangements. This page should be read with the Privacy Policy, Terms of Use, Data Security Policy, and Data Processing Agreement.

1. Services Used by ISOweld

Depending on module configuration and customer requirements, ISOweld may integrate with the following services:

• Microsoft SharePoint (Microsoft 365) – document storage, document management, collaboration, and version-controlled file access.
  Privacy Policy: https://privacy.microsoft.com/en-au/privacystatement
  Trust Center: https://www.microsoft.com/en-au/trust-center
• OpenAI – AI-assisted text processing, content generation, automation, and user assistance features.
  Privacy Policy: https://openai.com/privacy
• Google Maps Platform – geolocation, map rendering, address resolution, and location-based functions.
  Privacy Policy: https://policies.google.com/privacy
  Terms: https://policies.google.com/terms
• ClickUp – task management, project planning, and workflow coordination.
  Privacy Policy: https://clickup.com/privacy
• WorkflowMax2 – job, project, and operational workflow management.
  Privacy Information: https://workflowmax.com/privacy-policy

2. Purpose of Third-Party Integrations

Third-party services may be used to:

• store and manage customer documents;
• enable AI-based assistance and automation;
• support location services and sign-in workflows;
• connect business jobs, tasks, and project workflows;
• improve operational efficiency and customer usability.

3. Nature of Data Sharing

ISOweld does not sell or rent personal information. However, the Platform may transmit limited information to third-party providers where necessary to deliver functionality. Depending on use, this may include:

• document files, metadata, and file paths;
• AI prompts, user-entered text, and automation context;
• location information provided with user consent;
• job, task, or project-related identifiers and metadata;
• account-linked operational data required for synchronisation or display.

Customers are responsible for ensuring that any data submitted to third-party-powered features complies with their own legal, contractual, and internal policy obligations.

4. Microsoft SharePoint Data Storage

Where Microsoft SharePoint integration is enabled, files and documents may be stored on Microsoft-managed cloud infrastructure rather than exclusively on ISOweld-managed systems.

• Storage location may depend on Microsoft 365 tenancy and customer configuration.
• Document versioning, retention, access recovery, and deletion outcomes may depend on Microsoft systems.
• Access permissions may be influenced by ISOweld settings, Microsoft settings, or both.
• ISOweld does not control Microsoft’s internal hosting, replication, or uptime arrangements.

5. Independent Operation of Providers

Each provider operates independently of ISOweld and maintains its own:

• privacy notices and data handling practices;
• security controls and compliance programs;
• service availability and support arrangements;
• subprocessors, hosting locations, and retention policies.

ISOweld does not control and is not responsible for internal decisions, outages, or policy changes made by third-party providers.

6. Availability and Dependency Risk

Certain ISOweld features depend on third-party APIs, cloud systems, and external platforms. As a result:

• some features may become unavailable if a provider experiences an outage;
• response times may vary based on third-party service conditions;
• changes to provider pricing, access rules, limits, or functionality may affect ISOweld features.

7. Compliance and Due Diligence

ISOweld aims to select widely recognised providers that publicly reference established compliance and security frameworks where appropriate. However, customers must independently assess whether any third-party service satisfies their own legal, commercial, industry, or audit requirements.

8. Limitation of Liability

To the fullest extent permitted by Australian law, Damien Crane is not liable for:

• third-party outages, downtime, degraded performance, or API failures;
• data breaches, incidents, or mishandling originating within third-party systems;
• data loss, deletion, corruption, synchronisation issues, or access failures involving Microsoft SharePoint, Microsoft 365, or any other external provider;
• misconfiguration of third-party permissions, access controls, or roles by customers or users;
• provider policy changes, pricing changes, feature removals, or regional hosting changes;
• business losses arising from reliance on connected third-party services.

9. User Acknowledgement

By using ISOweld features that rely on third-party systems, you acknowledge that:

• those features may depend on external systems beyond ISOweld’s control;
• you should review the provider’s own legal and privacy documents;
• you accept the risks associated with transmitting or storing information through connected services.

10. Changes to Integrations

ISOweld may add, remove, replace, or modify integrations at any time to improve security, performance, customer value, or compliance alignment. Updates will be reflected on this page where appropriate.

11. Contact Us

For third-party integration questions, contact:

Damien Crane
Sole Trader, ISOweld
support@isoweld.damocrane.com
0498251470
New South Wales, Australia